Refund policy

At Sentinel, all device purchases are final. We do not offer refunds or accept returns for change of mind, except where required by applicable law. If your device is found to be defective, we will replace it with a new one.

Defective Devices

If you believe your Sentinel device is defective, please contact us at [insert support email] with:

• Your order number or proof of purchase.
• A description of the issue.
• Photos or a short video showing the issue, if possible.

We will review your request and may ask for additional information or arrange an inspection. Once the defect is confirmed, we will replace your device with a new unit at no additional cost.

Please contact us before sending back any device. Our support team will provide return instructions and explain the replacement process.

Your Consumer Rights

This policy does not limit your rights under applicable consumer protection laws. If the law entitles you to a refund, return, or another remedy, we will honor those rights.

Contact Us

For replacement requests or questions, email info@trustsentinel.store.